Wage: $18.50-$24+/hr. DOE

POSITION SUMMARY:

The Outreach Family Engagement Specialist is responsible for providing community partners with accurate and complete program information regarding program eligibility and referral and subsequently enrolling potential Outreach clients through that process. The Family Engagement Specialist is responsible for reaching out to community partners to educate as it pertains to Outreach Programs and ensure community partners have a full understanding of the services the Outreach family programs provide to families. The Family Engagement Specialist makes initial contact with families, screens incoming referrals, tracks referrals through the entire entry to exit process, and provides follow-up as needed. Additionally, the Family Engagement Specialist will perform data entry into Outreach Excel workbooks and databases as determined. The individual in this role must also ensure that all Outreach employees and community partners receive timely updates and culturally appropriate information. The Family Engagement Specialist has a full understanding of the services of the SCHC Outreach programs. The Family Engagement Specialist works with all Outreach sites.

DUTIES AND RESPONSIBILITIES:

  • Coordinates with community partners to ensure the completion of intake and/or eligibility screenings (i.e. New Baby Questionnaire) with parent(s) or guardian(s).
  • Completes intake and/or eligibility screens with potential clients in-person, via telephone calls, and through virtual meetings.
  • Works with site managers and supervisors to ensure proper referral protocol.
  • Works with community agencies to coordinate case management and resources.
  • Inputs referrals, completed screens, tool completion, wellness markers, etc. into SCHC data systems for all clients.
  • Checks Outreach data for consistency, accuracy, and target metrics.
  • As designated by the Director of Outreach, attends monthly advisory or community meetings to ensure partners are up to date regarding any SCHC Outreach program changes.
  • Demonstrates a commitment to confidentiality, punctuality, excellent attendance, and ethical conduct.
  • Maintains reporting expectations as outlined by the Director of Outreach.
  • Follows program protocols.
  • Maintains confidentiality and documentation procedures.
  • Supports Outreach activities and playgroups, including developmentally appropriate activities for infants and young children.
  • Attends Outreach Staff meetings and community events.
  • Demonstrates understanding and inclusion of individual differences, culture, and beliefs.
  • Utilizes interpreter services appropriately when assisting families with limited English proficiency.
  • Other duties as assigned.

QUALIFICATIONS, EDUCATION, AND EXPERIENCE:

  • Associate’s degree or two years of related experience preferred.
  • Experience working with or providing clinical or social services to children and families.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Demonstrate understanding of the socioeconomic issues of the local community and have knowledge of its community social services and resources.
  • Strong organizational skills and effective use of time, ability to prioritize workload, and ability to work at a rapid pace and manage multiple tasks throughout the workday.
  • Experience working with individuals that are living with insecure basic needs.
  • Ability to build rapport with families and accept individual differences.
  • Experience and willingness to work with culturally diverse populations.
  • Knowledge of infant and child development.
  • Excellent communications skills, including the ability to clearly communicate and apply policies and procedures to solve everyday problems and deal with a variety of situations.
  • Strong overall computer skills: Ability to use Microsoft Outlook, Word, and PowerPoint regularly with intermediate-level knowledge. Ability to use Excel on a daily basis at a near-expert level, or interest in immediate training and/or certification to advance current skill level.
  • Easily able to learn databases, software, and web-based platforms that pertain to SCHC Outreach.
  • Demonstrated ability to make educational presentations to community partners as well as small or large groups.
  • Strong high school math skills and a basic understanding of statistics as it applies to meeting recruitment, registration, and retention goals.
  • Strong ability to work cooperatively as a member of a team located at multiple sites.
  • Demonstrated initiative and resourcefulness in work activities.
  • Proof of current CPR or BLS certification or the ability to obtain.
  • Proof of unrestricted, valid driver license, comprehensive automobile insurance, and a safe driving record (these requirements must maintain in good standing).
  • Use of private automobile in good working condition, to drive throughout Jackson and Josephine Counties.
  • Proof of current immunizations that meet clinic health and immunization standards.
  • Candidate is required to submit to Oregon criminal background investigation.
  • Candidate is required to submit to a pre-employment drug screen.
  • Bilingual (English/Spanish) preferred.

PHYSICAL DEMANDS:

  • Ability to manage physically active children, ages birth to five years, with a weight range of up to 60 pounds, including guiding, pursuing, and withstanding sudden movements.
  • Lifting, bending, reaching, pushing, carrying, and sitting.
  • Ability to see and hear within normal range.
  • Physical mobility within Outreach sites, SCHC clinics, and community locations.

HAZARDOUS CONDITIONS:

  • Possible exposure to airborne and blood-borne pathogens and/or hazardous materials.
  • Stressful environments.
  • Driving in hazardous weather and/or road conditions.
  • Entering potentially unsafe or unstable living environments.

WORKING CONDITIONS:

  • 60% in office; 40% community outreach.

MACHINES, EQUIPMENT, TOOLS, AND SUPPLIES USED:

  • Computer, printer, calculator, postage machine, fax machine, copier, calculator, multi-line phone system, private automobile, and/or cellular phone.

To apply, please send resume and cover letter to humanresources@siskiyouhealthcenter.com.