Wage: $19-22+/hr.

POSITION SUMMARY: The Community Resource Navigator is a frontline health worker that provides information, assistance, tools and support to enable individuals and families to make the best health care decisions for themselves and their circumstances.  This role focuses on the Social Determinants of Health (SODH) by connecting individuals to housing, health, and social services as well as helping individuals and families adopt long-term healthy behaviors. In addition, the Navigator will develop community partnerships with organizations and programs that promote, maintain, and improve individual and community wellbeing. This position is part of the medical clinic at both locations.

DUTIES AND RESPONSIBILITIES:

  • Establishes trusting relationships with patients and their families while providing support and encouragement.
  • Exhibits excellent working relations with patients, visitors and staff.
  • Provides care coordination, ongoing follow-up, basic motivational interviewing and goal setting with patients/families.
  • Provides referrals to community agencies, as appropriate, and assists care providers with non-medical referrals.
  • Coordinates with involved systems of care.
  • Supports health, housing, and social service navigation by connecting people with community resources.
  • Assists in barrier removal.
  • Assists with transitions between providers and phases of care.
  • Assists individuals in applying for eligible services as appropriate (housing, insurance, etc.).
  • Interacts with patients in person and via phone calls.
  • Works closely with medical providers and clinical personnel to help ensure that patients have comprehensive and coordinated care plans.
  • Acts as a patient advocate and liaison between the patient/family and community service agencies.
  • Motivates and encourages patients to obtain care and services, sharing information on risk prevention and screenings as advised by the provider team.
  • Advocates for the needs and perspectives of individuals and families.
  • Demonstrates understanding of the cultural and socioeconomic issues of the local community, and experience with low-income populations is preferred.
  • Shares culturally appropriate and accessible education and information.
  • Builds individual capacity and empowerment, leveraging strengths and personal resources.
  • Promotes equitable access to resources and services.
  • Demonstrates effective customer relations skills in working with diverse populations, often in stressed conditions.
  • Supports health literacy within the population served.
  • Records patient interactions in the EMR according to SCHC protocols.
  • Attends staff meetings, trainings and other meetings, as requested including community meetings and health fairs to build relationships with community members.
  • Works with the Quality team to collect information from individuals to compile statistics.
  • Works with the Marketing team to ensure that community resources listings are up-to-date and that appropriate program marketing materials are available and current.
  • Maintains HIPAA compliance at all times.

QUALIFICATIONS, EDUCATION, AND EXPERIENCE:

  • High School diploma or equivalent minimum.
  • Completion of an OHA approved Traditional Health Worker Certification, or willingness to complete certification within 6 months of hire.
  • A minimum of 2 years of relevant experience in a clinical or social services role. Case management or care coordination experience highly desired.
  • Experience with services that embrace the concepts of patient-centered and strength-based service provisions.
  • Experience working as part of a diverse team.
  • Proof of current BLS or CPR certification or ability to obtain one within 90 days.
  • Proof of current unrestricted Oregon driver’s license, comprehensive automobile insurance, and a safe driving record.
  • Proof of current immunizations that meet clinic health and immunization standards.
  • Able to submit to pre-employment criminal background investigation and comprehensive drug screening.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Good organizational skills to handle multiple priorities while remaining professional and calm.
  • Effective telephone and interpersonal skills.
  • Strong level of confidentiality due to the sensitivity of materials and information handled.
  • Ability to work independently and be self-directed and flexible.
  • Ability to prioritize.
  • Ability to perform functions with minimal supervision.
  • Ability to maintain a high level of level of accuracy.
  • Ability to establish positive work relationships.
  • Ability to effectively community with a diverse population using active listening skills and social perceptiveness.
  • Knowledge or experience with of the local system of care, in particular social services and housing.
  • Knowledgeable regarding community resources appropriate to needs of patients/families.
  • Can demonstrate effective verbal and written communication skills.
  • Can demonstrate strong organizational skills and effective use of time.
  • Can demonstrate an ability to work with other social service agencies in the community.
  • Ability to perform the duties and requirements of a mandatory abuse reporter.

PHYSICAL DEMANDS:

  • Lifting, bending, reaching, pushing carrying, sitting, and driving an automobile.
  • Vision and hearing corrected to within normal range.

HAZARDOUS CONDITIONS:

  • Possible exposure to airborne and blood-borne pathogens and/or hazardous materials.
  • Stressful environments.

WORKING CONDITIONS:

  • 90% in the office, 10% in the community

MACHINES, EQUIPMENT, TOOLS, AND SUPPLIES USED:

  • Computer, printer, calculator, postage machine, fax machine, copier, calculator, multi-line phone system, private automobile, and/or cellular phone.

To apply, please send a resume and cover letter to humanresources@siskiyouhealthcenter.com.